jetBlue faar kritikk etter kaos-dag

[EB]

De har i allefall gjort det enkelt og billig for folk å endre og/eller avbestille sine reiser... se mer på www.jetblue.com:clap

[Concorde]

Det ser ut som om de begynner å få ting på plass igjen fra idag

http://www.nytimes.com/aponline/us/AP-JetBlue-Cancellations.html?_r=1&oref=slogin

[Tommy777]

JetBlue sjefen var gjest på Letterman i går kveld. Han ba om unnskyldning og fortalte at de hadde tatt stor lærdom av problemene. Han hadde selv vært på OP senteret deres i 72 timer uten søvn.. Han lovte at ingen passasjerer i fremtiden vil bli holdt på fly så lenge som på JFK den dagen. (9 fly totalt, 8 1/2 time var det lengste paxen måtte vente på bakken i flyet).

JetBlue fikk mye ufortjent deng i pressen. Southwest hadde flere kansellerte flygninger i denne perioden enn JetBlue...

Sympatisk fyr som fortjener en sjanse til

[Tommy777]

United Airlines får også på pukkelen. Dette i gårdagens Newspaper for Dummies

[LN-MOW]

Mike Wines, whose wife, Charlotte, was on the flight from Columbus, says he couldn't reach a United agent for 18 hours. When he finally succeeded, the United agent, who was in India, wasn't aware the jet had been diverted and asked how to spell Cheyenne and what state it was in, Wines says.

:clap :shake

[Tommy777]

Originally posted by LN-MOW

:clap :shake

We'll send you some curry while you wait for the bus...

Det har også vært flere tilfeller der India callsenteret har booket folk som skulle til Dulles til Dallas..

[EB]

Kanskje noen økonomer burde lesse dette...

[Concorde]

Sjefen i JetBlue skal grilles hos David Letterman idag da:clap

[LCH]

Fikk akkurat denne på mail:

Dear JetBlue Customers,

We are sorry and embarrassed. But most of all, we are deeply sorry.

Last week was the worst operational week in JetBlue's seven year history. Following the severe winter ice storm in the Northeast, we subjected our customers to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.

Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise last week.

We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have begun putting a comprehensive plan in place to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.

Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.

You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you onboard again soon and provide you the positive JetBlue Experience you have come to expect from us.


Sincerely,


David Neeleman
Founder and CEO
JetBlue Airways

Synes faktisk det er utrolig bra at et selskap går ut og beklager på denne måten, istedet for å skjule seg bak dårlige unnskyldninger slik de fleste andre gjør. Sikkert et PR-stunt, men de fremstår ihvertfall ikke som arrogante.

[LN-MOW]

Det maa vaere reprisegrilling ....

[Tommy777]

Originally posted by Concorde

Sjefen i JetBlue skal grilles hos David Letterman idag da:clap

Som Andreas skriver, var Jetblue sjefen på Letterman i går (se min tidligere post lenger opp)

[EB]

Bra mail til kundene...:clap

[CK]

[LCH]

Jepp, hadde Petter Jansen i bakhodet da jeg skrev, men husker ikke helt i hvilken sammenheng den beklagelsen kom?

[EB]

Han må vel snart ut å beklage til byene Trondheim og Oslo også...

[EB]

Nå har både jeg og far fått den samme mailen fra jetBlue...tenker tydligvis på kundene sine i Norge også...:clap