DOT Presses Carriers to Comply With Rules On Lost, Delayed Luggage

[LN-MOW]

Many airlines may be violating federal rules on reimbursing travelers for expenses when baggage is lost, delayed or damaged on domestic flights, and the federal government is finally cracking down to help consumers.
Baggage Handling

Taking a tougher stand on how airlines treat travelers, the Department of Transportation fined Spirit Airlines $375,000 last month for multiple violations of federal rules, including violations of domestic baggage-reimbursement requirements. Late last week, the DOT warned other carriers that their baggage-reimbursement policies appear to violate federal rules, too. "We have learned that a number of airlines have adopted policies that purport to limit reimbursement for such expenses in a variety of ways," the DOT said in its notice to airlines Friday.

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