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Fra COs egne sider:

"BusinessFirst Concierge ServicesConcierges add a personal touch to Continental's BusinessFirst service, long before departure. These specially-trained representatives provide individual on-the-ground assistance that complements our award-winning inflight service.

Continental's concierges are selected based on their exceptional "people" skills and ability to work well with a variety of personalities, cultures and preferences. Because of their leadership, the program is almost entirely self-directed.

Besides helping customers with pre-boarding, concierges greet connecting BusinessFirst customers at the gate and assist them through Customs. In short, concierges ensure that each BusinessFirst customer receives personalized, VIP treatment not offered by most other airlines.

Concierge service is available on all international routes offering BusinessFirst service, including Houston, New York/Newark and Cleveland."

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