Flyprat - "Go away!" - O'Leary i New York Times

Noen one-linere til å gledes eller irritere seg grønn over:

Quote:

"No Apologies From the Boss of a No-Frills Airline

“Will we give you a refund on a nonrefundable ticket because your granny died unexpectedly? No! Go away. We’re not interested in your sob stories!"

http://www.nytimes.com/2009/08/01/wo...eary.html?_r=1

Hvis noen er interessert i hva en guru på kundeopplevelse mener, kan man klikke her: http://experiencematters.wordpress.c...be-just-right/